Frequently asked questions
Order and payment
How can I pay?
BLIK (also BLIK Pay Later), PayPo, card, Apple Pay, Google Pay, Tpay instant transfer or standard bank transfer. In the English and German versions of the shop you can pay by card in US dollars or euros.
Do I need to create an account?
No. You can check out as a guest. An account is handy if you want to save planner projects and see your order history.
Do you issue VAT invoices?
Yes. At checkout, tick that you want an invoice and enter your company's VAT number. We'll email you the invoice.
Can I see the design before it's printed?
Yes. You design birth posters, posters and gallery walls in our online planner and see a preview before adding them to the cart. For wall murals you choose the crop on a preview of your wall. If your wall is larger than the pattern or you ask for changes, we'll email you a visualization to approve.
Shipping
How much is shipping?
Within Poland we ship by GLS courier for PLN 20.91, and shipping in Poland is free on orders from PLN 500 (except beds). Abroad we ship by DHL courier – to EU countries, Norway, the USA, Canada and Australia for PLN 50, to Switzerland for PLN 200. You'll see the exact cost in your cart after choosing your country.
How long does an order take?
Every order is prepared and printed individually. Time to dispatch:
- non-woven wallpaper (including washable) – within 48 hours on business days,
- textured wallpaper (linen, natural silk) – 5–7 business days,
- birth posters, posters, wall decals and beds – 4–5 business days,
- upholstered wall panels and other products – from 48 hours to 5 business days.
The courier usually delivers in 1–2 days; international delivery takes about 2–3 days longer. Before holidays and Children's Day it may take longer – order with a few days to spare before you plan to hang it.
Do you ship abroad?
Yes, by DHL courier. Add about 2–3 days for transport to the processing time. The shop has English and German versions with prices in US dollars and euros.
How can I track my parcel?
Once we ship your parcel, you'll receive an email “Your parcel is on its way” with the tracking number and a link to the carrier's tracking page.
Wallpaper
Wallpaper roll or custom size – which should I choose?
Custom size – we print the pattern exactly for your wall and split it into numbered panels 50 cm wide. You pay per square metre of wall. Best for whole walls and wall murals.
Roll – rolls 50 cm wide and 150, 200, 270 or 300 cm long (10 m for some patterns). Good when you want to cover part of a wall, an alcove or half a wall.
How many rolls do I need?
Each wallpaper page has a roll calculator – enter your wall dimensions and it works out how many you need. Add one extra roll for pattern matching and trimming. Order the full amount at once, as a later reprint may differ slightly in shade.
How do I order custom-size wallpaper?
- Choose the wallpaper material.
- Measure the height and width of the wall and add about 5 cm of extra on each side.
- Enter the dimensions in the configurator and – if the pattern allows – choose the part of the pattern you want on the wall.
- The pattern in the configurator is 500 × 400 cm. If your wall is larger, we'll adapt the pattern and email you a visualization to approve.
What's included in a wallpaper order?
- Custom-size wallpaper cut into numbered panels 50 cm wide, or rolls 50 cm wide.
- Paste for our wallpapers, with some extra so you don't run out.
- Installation instructions.
- With washable wallpaper – a sealant that makes it washable.
How do the wallpaper materials differ?
- Non-woven wallpaper 150 g – smooth, semi-matt, breathable. For smooth, even walls.
- Washable non-woven wallpaper 150 g – the same material with a sealant included. Once sealed, it can be wiped with a damp cotton cloth. The sealant does not protect against mechanical damage or chemicals.
- Textured wallpaper, linen or natural silk, 350 g – thicker, with a tangible canvas texture (vinyl on a non-woven backing). It can be washed with a mild detergent and hides minor wall imperfections better.
Close-up photos of the materials: wallpaper material comparison.
Which wallpaper works best in a kids' room?
Washable non-woven wallpaper is the most popular choice – once sealed, dirt wipes off easily. For uneven walls we recommend textured wallpaper.
Are your wallpapers safe for children?
Yes. The material of our wallpapers is Greenguard Gold certified, a certification for products with very low emissions of harmful compounds into indoor air. Non-woven wallpapers are digitally printed with XEIKON technology, textured wallpapers with HP latex inks.
Can I order a sample?
Yes. The sample measures 50 × 60 cm, so you can clearly see the colours and the scale of the pattern. It costs PLN 22 (non-woven) or PLN 45 (linen, natural silk). Non-woven and washable non-woven are the same material for samples. The sample has a QR code that takes you back to the wallpaper. With the sample you get a 10% discount code for wallpaper, valid for 30 days. How to order a sample
Can I order wallpaper in a different colour or with a modified pattern?
Yes, on request. Tell us which background colour or pattern change you'd like – we'll prepare a visualization for you to approve before printing.
Will a reprint be the same colour?
A reprint at a later date may differ slightly in shade (a different production batch), so order the full amount at once. Colour differences between orders placed at different times are not grounds for a complaint.
Hanging wallpaper
How do I prepare the wall?
- The wall must be dry, smooth and clean. Don't hang wallpaper on damp walls.
- Hang the wallpaper at least 20 days after the last painting.
- Oil, latex, washable and glossy paints make it harder for the paste to grip – sand the wall to a matt finish or apply primer.
- It's best to remove old vinyl wallpaper.
- Have a sponge or a few cloths, a roller or brush for primer and paste, and a smoothing spatula ready.
How do I hang the wallpaper? Paste on the wall or on the wallpaper?
Apply the paste from the kit to the wall, one or two panels wide at a time. Place the dry panel on the wall, press it down and smooth it from the centre to the edges. Hang the next panels edge to edge, following the numbers. Wipe off any excess paste straight away with a damp sponge. Step by step: how to hang non-woven wallpaper.
Can wallpaper go on sloped walls, ceilings and corners?
Yes. Here's how: wallpaper on sloped walls, wallpaper on the ceiling, corners, how to hide the seams.
My walls are uneven – which wallpaper should I choose?
Textured wallpaper (linen or natural silk). It's thicker and hides minor imperfections better than smooth non-woven.
Do you install wallpaper?
We don't offer installation. With our instructions you can easily hang the wallpaper yourself or with the help of a professional.
Birth posters, posters and gallery walls
What is a birth poster?
It's a personalized poster with the key details of the baby's birth: name, date and time of birth, weight and length. The details in the shop photos are examples – we print every birth poster with the details you enter.
What's the difference between a birth poster, an initial and an initial birth poster?
A birth poster is an illustration with the birth details. An initial is a large first letter of the name with one of our characters. An initial birth poster combines the letter, the character and the birth details.
How do I design a birth poster?
On the birth poster page, click “Configure”. In the planner you enter the baby's details, choose the colours and see the finished design right away. We print exactly what you see in the preview.
What sizes and materials are birth posters and posters available in?
Sizes 30 × 20, 40 × 30 and 60 × 40 cm. We print on archival matte paper or Fine Art canvas.
Do you frame the posters for me?
You choose a frame (white or oak) and a passe-partout with the poster or birth poster. We then frame the poster ourselves and pack it in a reinforced box. Without a frame we ship the print only.
What's the difference between paper and canvas?
Both are premium prints with faithful colours that last for years. They differ in texture: Fine Art canvas has a structure that makes the print hard to tell apart from a painting, while archival matte paper gives a smooth, elegant finish.
Are the posters hand-painted?
Every design is our original illustration painted in watercolour. We digitize the original without losing quality or colour, and the posters are faithful reproductions printed on paper or canvas.
Can I change something in a birth poster or poster?
Yes. Describe special requests (e.g. a different layout, colour or extra text) in the order notes or write to us – we'll check and prepare it individually.
Are sets worth buying?
Yes, in a set each poster costs less than when bought separately.
How do I plan a gallery wall?
A gallery wall planner you can arrange posters and birth posters on your wall at 1:1 scale – with hanging measurements.
Upholstered wall panels and beds
How do I choose panels for my wall?
On a panel page, click “Plan the panels on your wall”. Enter the wall dimensions and the area (whole wall, behind the bed, lower part or a custom area), then choose the shape, fabric and colour. The planner picks a layout of whole panels and calculates how many panels and how much hook-and-loop tape you need.
What fabrics and colours are there? Can I order a swatch?
Panels come in Magic Velvet, velour and eco leather, in rectangle, picket, hexagon and square shapes. You can see the colours in person with the fabric swatch set (PLN 45).
How do I mount the panels? Can they go on wallpaper?
Panels are mounted with hook-and-loop mounting tape (25 m roll) – the planner tells you how many rolls you need. The tape also holds on well-hung wallpaper.
How do I clean velour panels?
Vacuum them with a soft brush attachment. Dab stains with a slightly damp cloth and a mild cleaner, without scrubbing.
How long does a bed take and is shipping free?
We prepare beds in 4–5 business days. Because of their size, beds are not included in free shipping from PLN 500.
Returns, complaints and reviews
Which products can I return?
You have 14 days to withdraw from the purchase. Returned products must be unused, ideally in the original packaging, and the buyer pays for return shipping. Products made to your order cannot be returned: custom-size wallpaper and personalized products (birth posters, posters with a name, planner designs). Details in our terms and conditions.
How do I make a complaint?
Write to us within 30 days of delivery at [email protected] and attach photos of the problem. Photograph transport damage right after unpacking, and report print defects before hanging the wallpaper.
Do I get anything for a review?
A few days after shipping we'll email you asking you to rate the products you bought. For a review with a photo of your room, once approved, we'll send you a 10% discount code for your next purchase, valid for 60 days.
How can I contact you?
Email: [email protected], phone: +48 518 921 209.