Store Regulations

REGULATIONS OF THE INTERNET SHOP PROVIDED under the address www.royalrabbit.co.uk

Online store www.royalrabbits.pl is a platform run by:

Dariusz Król doing business under the name PHU ADK DARIUSZ KRÓL, 58 Kopernika St., 05-501 Piaseczno, NIP: 1231205872, REGON: 385637130.

These Regulations set out the rules for the use of the online store operating at the following address www.royalrabbits.pl, placing orders, delivery of ordered products to the person purchasing from the online store, payment of the sale price of products, the rights of the ordering party to cancel the order, withdraw from the contract, and the submission and processing of complaints.

GENERAL CONDITIONS AND DEFINITIONS

Definitions:

Customer - an entity to whom, in accordance with the Terms and Conditions of royalrabbits and legal regulations, electronic services may be provided or with whom a Sales Agreement may be concluded;
Consumer - means a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity;
Account - means the collection of information stored in the Online Store and
in the Service Provider's data communications system concerning a given Client and the Orders placed by the Client and the Sales Agreements concluded by the Client;
Basket - A list of products compiled from the products offered in the Online Store based on the Customer's choices;
Buyer - Customer who has entered into a Sales Agreement;
Product - a movable item offered by the seller through the Online Store;
Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting in its own name a business or professional activity and performing a legal action directly related to its business;
Individual Entrepreneur - an individual who enters into a contract directly related to his business activity, if it is clear from the content of the concluded contract that it does not have a professional character for him, arising in particular from the subject of his business activity, made available under the provisions on CEIDG;
Regulations - means the rules and regulations of the Online Store operated at the following address royalrabbits.co.uk - these regulations;
Registration - means an actual action performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store;
Seller - Dariusz Król conducting business under the firm PHU ADK DARIUSZ KRÓL, 58 Kopernika St., 05-501 Piaseczno, NIP: 1231205872,
REGON: 385637130, using the functionality and resources of the Online Store to invite Customers to conclude a Sales Agreement;
Store Website - means the website under which the Service Provider operates the Online Store, operating in the domain of royalrabbits.co.uk;
Sales Agreement - means a contract of sale concluded at a distance, under the terms of the Regulations, between the Customer and the Seller;
Service provider - means Dariusz Król conducting business under the name of PHU ADK DARIUSZ KRÓL, 58 Kopernika St., 05-501 Piaseczno, NIP: 1231205872, REGON: 385637130 sklep@royalrabbits.pl, which is also the owner of the Internet Store royalrabbits.co.uk

To place orders on the website royalrabbits.co.uk a computer is necessary
with access to the Internet and a web browser, as well as an active electronic mail (e-mail) account.
The Service Provider will endeavor to make the use of the Online Store possible for Internet users using all popular Internet browsers, device types, operating systems and Internet connections.
The Service Provider uses the mechanism of -cookies- files, which are saved by the Service Provider's server on the hard drive of the Client's final device when using the Store's Website. Detailed information on the use of -cookies- can be found in the Privacy Policy.
Information about products on the pages of the Online Store royalrabbits.co.uk do not constitute an offer within the meaning of the Civil Code Act of April 23, 1964.
royalrabbits.pl retains ownership of the goods ordered by the Buyer until the price is paid in full.
Information on products and prices is valid as long as the products are visible on royalrabbits.co.uk. The customer can check the availability of the sold products on the page of each product.
The General Terms and Conditions of Sale include all provisions contained herein. The failure of any party to exercise one or more of the rights provided for in these General Terms and Conditions of Sale does not imply a waiver of that right or rights.
If one of the provisions of the General Terms and Conditions of Sale is invalid, the remaining provisions shall remain in force.
Registration in the Online Store royalrabbits.co.uk and use of the functionality of the Store are free of charge.
In order to register with the Online Store, the Customer should complete and approve the registration form.
Logging into the Online Store is done using the data provided in the registration form.
The customer can delete the Account at any time. In order to do so, please contact the store via e-mail sklep@royalrabbits.pl
royalrabbits.co.uk informs you that product offers and product sale prices at royalrabbits stationary stores do not apply to purchases made on the website www.royalrabbits.pl and vice versa.

CONTRACT CONCLUSION AND IMPLEMENTATION

Orders for Products available in the assortment of the Online Store royalrabbits.pl can be placed 7 (in words: seven) days a week and 24 (in words: twenty-four) hours a day.
In order to place an order, the customer should perform at least the following steps together:

Adding goods to your shopping cart;
selection of the type of delivery;
selection of payment type;
Confirm your order by using the -I order and pay- button.

The customer receives from royalrabbits.co.uk E-mail confirming the application and acceptance of the order.
Placing an order by the Customer constitutes an offer to conclude a contract of sale of the Products that are the subject of the order. E-mail confirming acceptance of the order is equivalent to acceptance by the royalrabbits.co.uk order placed by the Buyer and with the conclusion of the Sales Agreement between the parties.
The execution of the order is carried out immediately after the order is placed, no later than 7 days from the date of the order. Order processing time is from 3 to 7 working days. This time may be extended during sensitive periods of the year such as holidays.
When the order is ready for shipment, royalrabbits.co.uk will send an email to the buyer with information about the shipment of the order.
If the Buyer has placed an order with the option to pick it up at a stationary store, the Buyer will be notified of the possibility to pick up the order by phone and email by a store employee.
The contract is concluded at the moment of sending the e-mail message referred to in § 2 paragraph 6 or notification of the possibility of collection in the manner referred to in § 2 paragraph 7.
In order to create a Customer Account, the Customer is required to make a free Registration.
Registration is not necessary to place an order on the Online Store.
Royal Rabbits.pl is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Client, and for the deletion and blocking of e-mail messages by software installed on the computer used by the Client, to the fullest extent permitted by law.
It is forbidden for the Client to provide unlawful content and to use the Internet Store, the Store's Website or free services provided by the Service Provider in a manner contrary to the law, good morals or violating the personal rights of third parties.
If the ordered product is out of stock or the order cannot be fulfilled for other reasons, including if you purchase them from suppliers royalrabbits.co.uk will not be possible in the time allowed for the execution of the order, www.royalrabbits.pl will inform the Buyer of the situation by sending a message to the indicated e-mail address or will provide information by e-mail, within the time limit resulting from generally applicable laws. In this case, the order is cancelled.
royalrabbits.co.uk shall not be liable for any delay in delivery or non-delivery of your order to the fullest extent permitted by law,
If the customer provides incorrect or inaccurate data, in particular, an incorrect or inaccurate delivery address or e-mail address.

METHODS OF PAYMENT

Prices indicated on the website royalrabbits.co.uk are given in Polish zloty and include VAT - these are gross prices.
VAT is charged at the rate in effect at the time the order is placed
and is included on the website. Product prices listed on the Website do not include shipping costs and additional services ordered by the Customer.
Payment for purchased products can be made:

By traditional bank transfer,
via the tpay.com system,
via Pay Pal system,
via Woopayments (Credit Card, Apple Pay, Google Pay).

The Customer should make payment for the order in the amount resulting from the concluded Sales Contract within 7 (in words: seven) days. If the Customer fails to make payment within the specified period, the Seller has the right to withdraw from the sales contract. Upon the ineffective expiration of the deadline, the Seller will send the Customer an e-mail with a statement of withdrawal from the contract pursuant to Article 492 of the Act of
April 23, 1964 Civil Code.
By registering a Customer Account and accepting these Terms and Conditions, the Customer agrees to issue and receive VAT invoices electronically, covering purchases made by the Customer. VAT invoices will be sent to the e-mail address provided by the Customer and indicated during registration.
Electronic payment with the przelewy24 system for the ordered products is made by the system offered by the company Pay Pro SA, based in Poznan, 60-198 Poznan, at ul. pastelowa 8, a national payment institution, supervised by the Polish Financial Supervision Authority, entered in the Register of Payment Services under the number IP1/2012, registered in the Register of Entrepreneurs kept by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, 8th Economic Department of the National Court Register under the KRS number 0000347935, with the share capital of PLN 5,476,300, fully paid up, holding the tax identification number NIP: 779-236-98-87, REGON 301345068.
Electronic payment by Pay Pal is made through a system offered by PayPal (Europe) S.- r.l. et Cie, S.C.A. 22-24 CSSF: 283, route d'Arlon, L-1150 Luxembourg, registered in the Commercial Register R.C.S. Luxembourg B 118 349.
In the absence of proof to the contrary, the IT data held by the royalrabbits.co.uk and data held by transport or courier service providers
www.royalrabbits.pl, stored in accordance with the relevant security rules, constitute evidence of transactions between the Customer and the www.royalrabbits.pl. Royalrabbits.co.uk will archive orders on a suitable medium in accordance with applicable law.
pl recommends the customer to keep e-mails confirming his order.

DELIVERY

Orders are delivered to the address specified by the customer in the order.
The order can be delivered via:

DHL courier company (domestic and international shipments)
Fedex courier company (international shipments)

Orders delivered by courier companies are delivered only on business days during branch business hours.
Detailed terms of delivery of orders carried out by courier companies, are specified
In the regulations for the provision of services:

for DHL - Regulations for the provision of domestic services ... - DHLhttps://www.dhl.com - local - documents - pdf

Courier companies do not offer a service to carry parcels weighing more than
30 (in words: thirty) kilograms. They are also under no obligation to call
With the buyer before attempting delivery.
In case of absence at the time of delivery, the courier company will make a second delivery attempt. In case of absence at the time of the second delivery attempt, the shipment will be returned to the warehouse royalrabbits.co.uk, which involves
with the withdrawal from the contract by www.royalrabbits.pl.
For shipments paid on delivery, it is possible to pay at the courier by card or cash.
Personal collection of an order placed through the website royalrabbits.co.uk is possible on days from -. to -. at -. The deadline for collection is 7 (in words: seven) working days from the moment of receipt of text message and e-mail confirming the preparation of the product for collection. After the expiration of the aforementioned deadline, the order is canceled by the www.royalrabbits.pl.
royalrabbits.co.uk undertakes to issue a proof of purchase for each completed order.
Once the product is delivered royalrabbits.co.uk The Buyer is advised to check the condition of the product and the completeness of the shipment. If defects are found, the Buyer should inform the Seller without undue delay. It is also recommended to open the shipment
in the presence of the courier. Failure to check the shipment in the presence of the courier may have negative consequences for the Buyer, for it may involve difficulties in proving that the damage to the shipment occurred during transport and not, for example, due to damage to the goods by the Buyer.

REFUND

royalrabbits.pl will refund the amounts paid by the Buyer immediately, but no later than within 14 (in words: fourteen) calendar days, in the following cases:

cancellation of the order or part of it (the corresponding part of the sales price is refunded) paid before its execution;
the inability of the order to be fulfilled by royalrabbits.co.uk prepaid in advance of its implementation;
Buyer's withdrawal from the contract;
withdrawal from the contract by royalrabbits.co.uk;

royalrabbits.co.uk will refund the money to the bank account with which the payment was made or in a manner corresponding to another form of payment used in the purchase process.
To the fullest extent permitted by law royalrabbits.co.uk shall not be liable for non-reimbursement of amounts paid or delay in reimbursement if, despite a request to the Buyer at the e-mail address provided by the Buyer to send a bank account number, it does not send a www.royalrabbits.pl Such a bank account number.
royalrabbits.pl is not responsible for non-refund of amounts paid or delay in refund if they are the result of incorrect address, name or bank account number provided by the Buyer.
In the case of returning products purchased from the Online Store royalrabbits.co.uk (withdrawal from the contract) in the stationary store, the refund will be ordered by an employee of the store immediately, but no later than within 14 (in words: fourteen) calendar days from the moment of submission of the declaration of withdrawal from the contract. The refund will be made by the same form of payment with which the online order was paid. In the case of cash on delivery or cash on delivery, the refund will be made to the bank account number specified by the Buyer and indicated on the statement of withdrawal from the contract or indicated in the message
E-mail indicating the order number to which the return relates.

RIGHT OF WITHDRAWAL

The right to withdraw from the contract within 14 (in words: fourteen) days from the date of delivery of the item, is granted to the Consumer and the Individual Entrepreneur.
Royalrabbits.pl informs that in accordance with art. 38 item. 3 of the Consumer Rights Act of May 30, 2014, the right to withdraw from an agreement concluded off-premises or at a distance does not apply to agreements in which the subject of performance is a non-fabricated item, produced according to the specifications of the Consumer/Individual Entrepreneur or serving to meet his/her individualized needs. It applies in particular to the Product/Products on which, at the request of the Customer, royalrabbits.pl additionally enters the name, place, date, time, weight and length, i.e. personalized products (metrics and initials).
Royalrabbits.pl reserves the right not to accept complaints on wallpapers ordered at different dates due to possible color differences in the print. According to the information under the product, wallpapers are recommended to be ordered with one order in sufficient quantity to avoid color differences of wallpapers ordered in several orders.
Wallpaper produced to size is not returnable, as it is a personalized product.
In the event of a declaration of withdrawal from the sales contract, it is considered not concluded.
To withdraw from the contract, you must make a statement in writing, a sample of which is available at royalrabbits.co.uk. It is not mandatory to provide a reason for withdrawal.
The right of withdrawal is exercised at the expense of the Consumer / Individual Entrepreneur. Royalrabbits.pl does not accept any shipments sent -cash on delivery-.
The buyer who is a Consumer or an Individual Entrepreneur is obliged to return the purchased goods to the royalrabbits.co.uk immediately, but no later than within 14 (in words: fourteen) days from the date of withdrawal from the sales contract. To meet the deadline it is sufficient to send back the Product(s) to the Seller's address before the deadline.
The Seller will return immediately, no later than within 14 (in words: fourteen) days from the date of receipt of the statement of withdrawal from the Sales Agreement, all payments made by the Customer, including the cost of Product Delivery. The Seller may withhold reimbursement until it receives back the Product(s) or the Customer provides proof of return of the Product(s), whichever event occurs first.
If the Consumer/Individual Entrepreneur exercising the right of withdrawal has chosen a method of delivery of the Product(s) other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the additional costs incurred by the Consumer/Individual Entrepreneur.
In the event of withdrawal from the sales contract, the Consumer/individual Entrepreneur shall bear the direct costs of returning the Product(s).
The Consumer/Individual Entrepreneur shall be liable for any diminution in the value of the Product(s) resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
Refunds shall be made using the same method of payment chosen by the Consumer/Individual Entrepreneur when placing the order, unless the Consumer/Individual Entrepreneur has expressly agreed to a different method of return that does not incur any costs for the Seller.
In the case of cash on delivery payment, the refund is made to the bank account number indicated by the customer. It should be sent by e-mail indicating the order number or by completing the return form.

HANDBOOK

In accordance with the Act of April 23, 1964, the Civil Code, if the goods have a physical defect, the Buyer may demand from the royalrabbits.co.uk:

Removal of the defect,
Replacement of the item with a defect-free one,
price reduction.

Above that, the buyer can make a declaration of withdrawal from the contract.

royalrabbitspl shall be liable under warranty if a physical defect in the goods is discovered before the expiration of 2 (in words: two) years from the issuance of such goods.
If a physical defect is discovered before the expiration of one year from the date of issue of the item, it is assumed that the defect or its cause existed at the time when the danger passed to the Buyer.
In accordance with Article 561 § 3 of the Civil Code of April 23, 1964, royalrabbits.co.uk may refuse to satisfy the Buyer's request if bringing the Buyer into compliance with the
with the contract defective thing in the way chosen by the Buyer is impossible or
compared to the other possible way of bringing it into compliance with the contract would require excessive costs.
According to Article 560 § 4 of the Civil Code of April 23, 1964, a contract cannot be withdrawn if the defect in the goods is insignificant.
The seller is obliged to replace the defective thing with a defect-free one or remove the defect
Within a reasonable time without undue inconvenience to the Buyer.
Product purchased from royalrabbits.co.uk can be advertised online or in a stationary store www.royalrabbits.pl upon presentation of proof of purchase, indication of the defect and delivery of the Product(s).
The Buyer is obliged, at the Seller's expense, to deliver the defective thing to the complaint address, and if, due to the nature of the thing or the way it is installed, delivery of the thing by the Buyer would be impossible or excessively difficult, the Buyer is obliged to make the thing available to the Seller at the place where the thing is located.
royalrabbits.pl is obliged to reimburse the Buyer for the costs incurred in connection with the
with warranty rights, including, in particular, the costs of disassembly, delivery, materials and reinstallation with respect to installed products.

FINAL PROVISIONS

None of the provisions of these regulations is intended to violate the rights of the Buyer. Nor can it be interpreted in this way, since in the event of inconsistency of any part of the regulations with the applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.
Purchasers will be notified of changes to the regulations and their scope by e-mail (to the e-mail address indicated when registering or ordering). The notification will be sent at least 30 days before the new regulations take effect. Changes will be made to adapt the regulations to the current state of the law.
The current version of the terms and conditions is always available to the Buyer under the terms and conditions tab (https://royalrabbits.pl/regulamin-sklepu/). During the execution of the order and throughout the period of pre-sale care, the Buyer is bound by the terms and conditions accepted by the Buyer when placing the order, except when the Consumer deems them less favorable than the current one and informs the Seller of the choice of the current one as applicable.
In matters not covered by these regulations, the applicable laws and regulations shall apply accordingly.
These Terms and Conditions are governed by Polish law. If the Buyer makes a purchase in the framework of his business activity (Entrepreneur), any disputes arising from the contract with royalrabbits, will be settled by the court having jurisdiction over the seat of royalrabbits.

Store Regulations

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